FAQs

With us being experts in both providing solar hybrid solutions aswell as consulting on what solution is best. Here are some of the commonly asked questions we get from our customers.

“It depends” This question needs discussion between yourselves and the Technical Sales team at Solgen, you will need to know what you are powering, what location it is being used in and whether you have any restrictions on running the generator at night.

On the static unit they are all raised and lowered with electro hydraulics via a pendant.
On the mobile unit you manually slide out the extensions and then raise them with the hydraulic power pack.

All the units use LIFEPO4 lithium batteries.

During normal operation the unit is silent. When the generator is recharging the batteries there will be a maximum level of 82dB 1m from the unit.

Yes, any dirt left on the panels will affect their ability to absorb power from the sun, they can easily be hosed down which should remove most dirt, if not use a soft brush.

This is lowered to the ground with hydraulics and the wheels are then inside the unit and not visible. There is also a lockable flap over the front bulkhead preventing anyone from connecting to the lights.

Yes, if you want to gain the maximum solar you must always face the solar panels South. Facing any other direction will not gain as much solar power.

Yes, as long as you have fuel or enough solar power for what you consume then it will continue to run. You can also set quiet hours so the generator will not start at night if you have the unit deployed in a residential area.

You can set timers and current limits on all of the output sockets, these are easily set either from the display screen or the online portal.

The user can be informed via alarms on the screen on the unit and also email alerts for a variety of scenarios, the main ones will be low fuel, overloading the unit and fuel theft.

Yes, this is shown very accurately on a Google map. This is visible all the time, even when it is being transported.

Solgen can provide you with reports to show how much you have saved within any given time frame, this will generally be compared to running a standard diesel generator.

The mobile unit running gear will need to be serviced every 6/12 months as this is road going. The only other maintenance is the generator servicing, but as this is running a lot less than your normal generator would then the time between services will be considerably longer.

Yes, this can be fitted but it would not have the same functionality as the timers in the single phase systems.

Yes we sell and hire these units and can also arrange delivery to sit and the initial setup/

Yes they do, this is all carried out as part of the site set up by Solgen engineers.

Solgen are totally designed and manufactured in the UK.

Yes we can paint them in any colours you like and provide them fully decalled with your logos.

Yes, they can at a maximum rate of 32A. So it would take around 8 hours to fully charge most cars.

FAQs?

With us being experts in both providing solar hybrid solutions aswell as consulting on what solution is best. Here are some of the commonly asked questions we get from our customers.